Simplified,
more effective support via a new Web-based interaction model
nPersonalization
nEntire customer�� �������������experience
nBalanced set of delivery�
tools
��Problem avoidance
��Online help
��Assisted service
nDirect ownership of problem resolution
In addition, our expanded
web-based eServices are designed to further simplify support by
letting you leverage the power and flexibility of Compaq�s online resources
on your terms -- offering you choice, control and convenience. Designed for
customers and service partners, these online resources offer the shortest
route to resolution and address three major areas: problem avoidance, self
help and assisted service, including the Compaq Knowledge Center. Our
service technicians are just a click away should you require additional
assistance. The Compaq Knowledge Center securely and seamlessly connects you
to a technical support agent, who will automatically repair your problem or
guide you through a solution.